July Newsletter

Welcome to our July newsletter, your hub for key updates.

Dive in for CQC report insights, exciting Race for Life updates, information on making the most of the NHS app, and introductions to our new PPG. Stay tuned, stay informed!

 

image of farmhouse surgery

April Activity 

  • 45 appointments were wasted due to non-attendance
  • 2384appointments in total took place
 

CQC Statement and Patient feedback

Following an inspection in March 2023, The Farmhouse Surgery has been rated inadequate by the Care Quality Commissions (CQC) It is currently a very challenging time for primary care with practices across the country experiencing higher demand than ever along with ongoing recruitment issues; nonetheless whilst we are of course disappointed overall rating from the CQC we would like to reassure our registered patients that we have already started working hard to address the areas identified as needing improvement and are being supported by our local partners. Those people who use the practice should feel safe and confident using us as normal, and if they do have any questions or concerns, we invite them to speak to a member of the management team here at the practice in the first instance.

In the GP Patient Survey last published in 2022, of those who were registered at Farmhouse Surgery and responded:

  • 95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
  • 92% felt their needs were met during their last general practice appointment
  • 84% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
  • 74% describe their overall experience of this GP practice as good.
 

Race for Life

On the 11th June , 8 pink-clad eager staff members from Team Farmhouse completed the Race for Life 2023 (our second year in a row!). The team raised an incredible amount for Cancer Research UK's of over £750 to help fund the charities ground-breaking work. Race for Life started over 30 years ago with the events across the UK open to everyone, no matter their fitness level, background or gender.

Race for life

 

NHS App

NHS APP

The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet, or access it via a browser on the NHS website.

What you can do with the NHS App:

  • order repeat prescriptions
  • view your GP health record to see allergies, medicines and past consultations
  • view your NHS number
  • register your organ donation decision

If you have any problems downloading or using the app please ask to speak to our Digital Care Coordinator.

 

Your voice matters- join our new PPG!

We're currently recruiting for members for our new PPG Facebook group.

Why join?

  • Have a Voice: Share your ideas and concerns directly with us.
  • Improve Healthcare: Help us enhance patient experiences.
  • Connect: Meet like-minded individuals who care about healthcare.

If you're interested please complete the PPG Signup Form or inform reception at the front desk or find us on Facebook "The Farmhouse Surgery - Patient Participation Group"

Published: Jul 28, 2023

Reception Enquiries

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