Outstanding care

After a brief stay in hospital and an unhelpful follow up appointment at the same hospital the day after discharge I visited the surgery and saw one of the GPs as I was still very symptomatic. The Gp was lovely and not only took the time to examine me but was able to access the results of the tests that I had had at the hospital and explain the results to me and together we formulated a plan of care whilst I am waiting to have further investigations at the hospital. I felt completely involved in decisions about my care, informed, listened to, respected and safe. Thank you so much.

Visited in August 2019, Posted on 22 August 2019

Excellent

Always receive excellent care here and am involved in decision making

Visited in June 2019, Posted on 11 July 2019

Exceptional Service and Support

I have been registered at this Surgery since 1996 and can honestly say that the support and care I have received during this time has been outstanding. I have a range of medical issues which I feel are all expertly treated and supported. The staff are all very helpful and I have always received an excellent standard of care. The GP's are very knowledgeable and caring and my own GP is particularly efficient and supportive. I highly recommend this Practice and the service they provide. I can't always get through on a first phone call but appreciate this is because they are so very busy helping others. The Reception staff are always very approachable and willing to help me. I also greatly appreciate being able to order my repeat prescriptions online. This is a simple but very effective service which saves me considerable time. The car park can be very busy at times but if you allow enough time to get parked before your appointment a space can usually be found or becomes available within a short space of time.

Visited in April 2019, Posted on 21 May 2019

Good GP surgery, very grateful to the staff

My GP is brilliant and the others that I have seen have all been very helpful too. They do sometimes run late, but it is better to wait and be seen than to not be seen at all. The nurses are also excellent. The more senior receptionists are actually quite approachable, and I think they are making an effort to train the less experienced ones, which is good. It is difficult to get anyone to answer the phone, and the appointments system is nowhere near as efficient as it should be, but I suspect that this is a higher management issue rather than the fault of the receptionists. I know that the medical staff and the receptionists are all exceptionally hardworking, and they deserve credit for this. Like others here, I too am relieved that Farmhouse is not involved in the “merger” that has happened recently, as I managed to switch surgeries to avoid that, but I do worry that it may get swallowed up in the future, due to the shared site and management and the increasing pressures on staff and resources. But in the meantime at least, my experiences with the medical staff here have all been very good.

Visited in March 2018, Posted on 26 April 2018