How to Make and Cancel an Appointment

patient using systmonline


Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Book and Appointment

Please make appointments by telephoning 01202 488 486 or by calling at the surgery.

The receptionists will usually ask you for some basic details about your request for an appointment. This is to ensure we can assist you as speedily as possible and to ensure you see the most appropriate health professional for your problem. They are not being nosey and are bound by the same strict rules of confidentiality as the doctors and nurses.



Patients can book routine ten minute appointments for on-going issues with their doctor of choice. Should you have more than one issue to discuss do check whether you require a longer appointment or two separate appointments. Routine appointments can be booked up to five weeks in advance.

There are book on the day appointments every day from Monday to Friday. These appointments are for emergency issues only. It is not possible to specify which doctor will see you in these clinics.

All patients with urgent medical problems are guaranteed to see a doctor the same day. Sometimes a longer waiting time is involved if you have been added to a surgery as an extra.

There is an extended hours surgery on a Monday evening for those patients needing an on the day appointment that are unable to attend during normal surgery hours. If you need to be seen in this surgery the receptionist will check with the GP and confirm the time of your appointment.

There are a limited number of telephone appointments available with the GPs at the end of morning surgery, when it is possible to discuss results, issue repeat medical certificates etc.

Appointments with the Nurse Practitioner are available each morning. The Nurse Practitioner has special training to identify minor ailments and prescribe first line treatment. The Nurse Practitioner will ensure that the patient is seen by a GP if deemed appropriate.


Obtain Telephone Advice

If you wish to speak to your doctor or nurse on the telephone, ask the receptionist and she will advise you of the most convenient time to ring so that the surgery consultations are not disturbed. The best time is usually between 11.00 and 11.30am.

In the interest of security, phone calls may be recorded.



Fast Track Treatment Scheme

  • Tired of waiting?
  • Don't really need to see the doctor?
  • Unsure who else to see?
  • Then why not attend one of our Fast Track Treatment Clinics



Cancel Appointments

Cancel appointments you don't need